Bite-sized, evidence-informed learning that turns empathy into everyday practice for safer, kinder care.
The Kindness in Action Program (Individual) is a professional development program for individuals looking to transform healthcare with kindness. In this program you will deepen your knowledge of kindness and what it means to be kind in your professional work and workplace, and the deep implications of these actions on yourself and those around you – patients, their families and colleagues alike.
The learning is designed to be undertaken alongside and within busy schedules. Our modules are self-paced, with clear pause-points to ensure that you can integrate into your day, and take the time to digest, reflect on and apply your learning along the way.
| Module | Description |
|---|---|
| Why Kindness? | Kindness costs nothing and doesn’t have to take extra time. It is one of the most commonly reported elements of healthcare that makes a real difference to the experiences of both patients and staff. |
| Personal Resources for Kindness | Explore the key role that self-care and self-kindness play in sustaining you through the pressures of healthcare, and how tending to your own wellbeing helps prevent burnout, compassion fatigue, and moral injury. |
| Respect & Civility | Explore the impact of how we interact with one another in healthcare. The pressures of the environment can shape our behaviour in ways we don’t always notice, and our interactions may be experienced very differently from how we intend them. |
| Self-Reflective Practice | Explore the importance of reflective practice for healthcare professionals, recognising that to care for others effectively, we must first prioritise our own physical and mental wellbeing. |
| Module | Description |
|---|---|
| Reciprocal Respect | Explore how respect operating in both directions – between practitioners, patients, carers, and colleagues at every level – enhances communication, teamwork, outcomes, and experiences for all. |
| Inclusive & Effective Teams | Working effectively in teams is essential in healthcare, directly impacting patient safety, care quality, and staff wellbeing. Simply assembling a group of individuals, however, does not guarantee success. |
| What Matters to You? | Embrace the powerful question “What matters to you?” as a cornerstone of compassionate, person-centred care, and discover how meaningful conversations with patients, families, and colleagues can transform healthcare environments. |
| Effective Communication | Explore the dynamics of and barriers to effective communication in healthcare, and how intentional, kind, and empathetic language can build trust, prevent misunderstandings, and improve outcomes for patients and colleagues alike. |
| Module | Description |
|---|---|
| Creating Positive Change | Large-scale transformation in complex healthcare systems can feel overwhelming. This module explores how all significant change begins with small, intentional steps – and how you can start making a difference within your own sphere of influence. |
| Kind Organisations | Explore how organisational structures, leadership styles, and workplace culture affect staff wellbeing and patient safety, and discover practical strategies that leaders at all levels can use to build kinder, safer, and more effective workplaces. |
