Kindness in Action Program

Your Values at Work

Bite-sized, evidence-informed learning that turns empathy into everyday practice—for safer, kinder care.

Introducing the Kindness in Action Program

The Kindness in Action Program aims to inspire and equip all staff, whatever their role, to explore, understand and practice what kindness can look like in their work context, the difference it makes to care outcomes and workplace wellbeing, and how they might participate in embedding a culture of kindness in every facet of the delivery of care and collegiate relations.

The program harnesses and celebrates existing skills and values of staff. Through this unique, respectful and collaborative approach, it shares and generates simple, practical, achievable best practice examples and stories. This results in changes that transform workplace culture, making healthcare safer and kinder for everyone involved.

The program is run in two different formats:

This program provides a practical, achievable toolkit to support leaders to prioritise mentally healthy workplaces and meet their legal responsibility to prevent psychosocial harm.

For Teams & Organisations

A year-long journey that embeds respectful safety culture across entire services

The Kindness in Action Program (Teams) aims to facilitate team or collegiate discussions around specific topics and encourage the development of context-specific actions that enhance workplace culture. It aims to enhance respectful and thoughtful communication through reflective practice and action learning, to enhance quality and safety for patients and staff alike. It focuses on driving sustainable change by sharing best practice stories and examples, simple insights, practical actions and encouraging open dialogue and shared power and responsibility.

Through its flexible design, the program will integrate seamlessly with your existing organisational initiatives, not creating additional work for staff. Teams can choose content and discussion prompts.

The program keeps kindness and other person-centred values and behaviours front and centre in people’s minds on a regular basis over time, and provides a structured approach to embedding meaningful dialogue, awareness and learning and practical action to support long term cultural improvement.

What You Get

Deliverables

Expected Outcomes

Other Benefits

List of Modules

How it Works

Flexible Learning Format

Practical Approach

Implementation Support

42%
of Healthcare workers report burnout
60%
have witnessed disrespectful conduct

Organisations prioritising kindness see up to 38% lower turnover and 26% fewer sick days.

"When we're kind to each other, we open our bandwirth and we help people to perform at their very best. There's a ton of evidence on that. Kindness pays. It pays for ourselves. It pays for our patients. And it pays for our teams and our organisations as well... boy, is it worth it."
Dr Chris Turner
Cofounder, Civility Saves Lives and Gathering of Kindness Presenter 2022 & 2023
"The resources you provided were phenomenal. I have never seen the doctors so engaged in our culture change offerings."
Lisa Rashleigh
Manager Corporate Education and Systems, Bendigo Health

Kindness in Action - For Individuals

CPD-ready micro-learning for clinicians who want to lead with kindness.

The Kindness in Action Program (Individual) is a professional development program for individuals looking to transform healthcare with kindness. In this program you will deepen your knowledge of kindness and what it means to be kind in your professional work and workplace, and the deep implications of these actions on yourself and those around you – patients, their families and colleagues alike.

The learning is designed to be undertaken alongside and within busy schedules. Our modules are self-paced, with clear pause-points to ensure that you can integrate into your day, and take the time to digest, reflect on and apply your learning along the way.

What You Get

Deliverables

Expected Outcomes

Other Benefits

List of Modules

Need to Know

Different to Teams

How It’s Delivered

How to Get Started

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    Reach out to discuss how Kindness in Action can work for your team